I was watching the news the other night and Police Commissioner Elison Greenslade was on talking about the police mandate and their plan for tackling crime. Now I don’t know much about police work and i don’t believe that the police are solely responsible for our current crime crisis. However, when we set new murder records in 4 of the last 5 years and crime is up in just about every category, it begs the question; are the police performing?
At the beginning of every year at the company where I work, we receive a Performance Enablement Document (PED) . This Document lays out my official Job Title and goals for the year. My performance is evaluated with my direct manager each quarter and I receive a rating of either Outstanding, Achieving, Non-Performing or Poor fit. Every year the PED has new goals and targets to meet that are aligned with the overall strategy of the Department and Company.
Performance measurement includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product or service, as well as many other areas.
If we don’t measure performance
- How do we know where to improve?
- How do we know where to allocate or re-allocate money and people?
- How do we know how you compare with others?
- How do we know whether we are improving or declining?
- How do you know whether or which programs, methods, or employees are producing results that are cost-effective and efficient?
Performance Management for The RBPF
Are the police being rated on their performance? Are any Government agencies? If not, maybe its time they are, because measurement leads to success.
“What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.”- John E. Jones
What if we measure the RBPF based on the following;
- Time it takes to respond to an Incident or 919 call
- Quality of cases placed before the courts
- Complaints by citizens against them
Do you think, maybe we’d have better results If officers knew that once they received a call or were assigned to respond they would be rated on the time they took to respond? I think so.
Of course this would mean the police would need an effective call center.
See what happens when you consider performance management? We decide to measure response time of officers and immediately it becomes clear that the current 919 call system is not effective.
Just considering performance management would increase efficiency and have a positive impact on police results in my opinion.
But i’m not just bashing police here. Its obvious that we need some improvement there and anyone that says otherwise is either delusional, in the extreme or full of… hmm, lets stick with delusional.
What other government agencies can benefit from Performance Management?
Performance Management For Teachers
I believe the education level of our graduates over the past decade or so has had a direct impact on many of the social issues we’re experiencing today.
We have had a ‘D’ average graduation grade now for at least 20 years, and incase you don’t know, ‘D’ is below Average.
What can you expect from society, if you have 3000 to 5000 students graduating every year for 15+ years with a ‘D’ average among them? Is there any wonder we’re facing a surge in all forms of criminal behavior?
So what if we set goals for our Teachers and manage their performance? How about evaluating them on the following;
- Grade Point Average by subject/students taught
- Class room performance
- Student Influence
Of course this begs the question; how can we rate teachers on these things when teachers are not the only ones at fault?
I agree teachers are not totally to blame for the current situation. But as with the police even entertaining performance management shows us areas that need to be addressed.
Before we can set goals for Teachers, we need to ensure that they have all the resources they need and that parents are playing thier part as well.
Therefore they should not be evaluated on any subject that they don’t have sufficient material for, or any students grades that does not have full parental support. (I will address the parental issue in another post)
Again this is not a knock on the Police or the Teachers.
In fact, I’ve always maintained that Police officers and Teachers should be among the highest paid professions in the country.
However it is apparent from the results we’ve been getting that we need to take a serious look at government agencies and make some changes. The old way of doing things is simply not working anymore.
Performance Management Is the Key
Performance management is not only about identifying the people who are not performing, it is about recognizing and rewarding the high performers. Rewarding them through promotions, bonus’ and higher annual raises etc.
Effective performance management;
- Motivates Employees
- Creates a culture of success
- Improves performance throughout the organization
As I said in my 2011 outlook for this site, I am writing about solutions not just pointing to whats wrong and complaining. If you’re reading this and saying this will not solve the problem, guess what, you’re right!
This is just ONE of the many things that we can do to improve our country. Stay tuned for more solution posts, I promise you at the end of the year if you add them all up, you will have a comprehensive list of actions that will remake this country.