I’m willing to bet good money that if you ask a random Bahamian on the streets of Nassau to list their top 10 frustrating things in Nassau; BTC, BEC and Cable Bahamas would make the top 5.
It is no secret that these companies offer sub par service to their customers. In fact the poor service is so consistent that it has almost become the norm.
But perhaps we have finally had too much?
Dionisio D’Aguilar, President of Superwash and former head of The Bahamas Chamber of Commerce had this to say in a Nassau Guardian article recently
“Who is protecting the consumer? They are a private company. They need to bear the consequences of this service. They should be fined $1Million per month until they get it right”
He was referring to BTC’s continual poor service, but I think we need to ask the same question of some other companies in The Bahamas as well.
BEC’s frequent power outages and voltage irregularities have destroyed many homeowners appliances not to mention the impact it has had on the local business community. What should they pay?
I’ve never had a problem with Cable Bahamas’ basic cable or internet service but I’ve heard horror stories some consumers have gone through. And because I knew someone who worked at the company, it’s my opinion that the services could be better.
For example the company knew the refurbished digital boxes that gave consumers so much trouble when the company first went digital were bad, but they still sold them to consumers anyway.
If you pay for thirty days of cable but only get 20 shouldn’t cable give you a refund?
How come Cable Bahamas bills you for a service before you use it?
Shouldn’t basic cable have at least one movie channel? Tweet This
Now I hear that cable is seeking a 27% rate increase from URCA.
I don’t know about y’all but if cable goes up I will cancel my service the next day! Tweet This
These are clearly unfair practices by these corporations as the customers are getting inferior services with no compensation while being made to pay premium prices.
Who is protecting the consumer? How is it that these companies are allowed to run roughshod over us with no consequence?
The one thing these companies have in common is that they are all monopolies. While URCA could enforce some kind of penalty for poor service on these companies, the best protection we can hope for is a free market where there is open competition.